Shipping policy

Thank you for shopping with [LurePets]. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 5–12 business days
  • Canada: 6–15 business days
  • United Kingdom: 5–10 business days
  • Europe: 6–15 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

We may offer free shipping on qualifying orders or during promotional events.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–72 hours to become available after shipment.

Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • High shipping volumes
  • Other unforeseen circumstances

We appreciate your patience and understanding if delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the product price or shipping cost unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our contact page or customer support email. Our team will be happy to assist you.